+4407808 556 977Information & Policies
Welcome to our Information & Policies page. Here you’ll find our Terms and Conditions, Complaints Policy, and Code of Practice, which outline the principles, standards, and procedures that guide our mediation services. We believe in transparency, fairness, and professionalism, and these information are here to help you understand your rights, our responsibilities, and the process for raising any concerns.
Our Terms and Conditions set out the important details of how we provide our mediation services, including our responsibilities, your rights, and the standards you can expect from us. They are designed to ensure transparency, clarity, and fairness for all parties. Please take a moment to read them so you know exactly how we work and what to expect.
The acting mediator must advise the participants clearly at the outset of the nature and purpose of Mediation.
The Mediator must act impartially in conducting any process of Mediation and with integrity and fairness towards each of the Participants. The Mediator must also ensure that any conflicts of interest are identified, considered and addressed.
The Mediator must not have any personal interest in the outcome of the Mediation.
Mediator must not disclose any information about, or obtained in the course of an meetings or during a mediation process to the other participant or to anyone external to the medication.
Where the Mediator suspects that a child is suffering or is likely to suffer significant harm, the Mediator must ensure that the appropriate agency or authority is notified.
The Mediator must be alert to the likelihood of power imbalances existing between Participants, including but not limited to those resulting from emotional or physical abuse, manipulation, coercion or controlling behaviour.
The Mediator must seek to ensure that the Participants take part in the Mediation willingly and without fear of violence or harm.
Participation in Mediation is voluntary and must be the free choice of each participant at all times.
The Mediator must remain neutral as to the outcome of the Mediation at all times.
The Mediator must at all times remain impartial as between the participants and conduct the Mediation process in a fair and even-handed way.
Participants must agree in writing that discussions and negotiations in Mediation are not to be referred to in any legal proceedings, and that the Mediator cannot be required to give evidence or produce any notes or records made in the course of the Mediation, unless the Participants agree to waive the without prejudice basis on which the Mediation is conducted or the law imposes an overriding.
At The Mediation Place, we aim to provide a high-quality mediation service to all parties involved in our mediation and dispute resolution processes. Our mediators are highly experienced, fully trained, certified, and insured.
We are committed to ensuring every client has a positive experience, but we recognise that on occasion concerns may arise. We want to reassure you that we take all feedback seriously and are dedicated to addressing any issues professionally, promptly, and confidentially.
If you wish to make a complaint about one of our mediators, please submit it in writing to info@themediationplace.co.uk. Your complaint will be treated as a priority and, wherever possible, resolved quickly and informally within 14 days.
If you remain dissatisfied with the outcome, your complaint will be referred to a panel of independent mediators who will review the matter and provide a written response within 28 days.
Should you still be unsatisfied with the resolution, you may contact:
The Family Mediation Council – for matters relating to family mediation.